Return & Refund Policy
Last Updated: August 31, 2026
At HomeTrai, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days from the date your order was delivered.
30-Day Return Policy
You have 30 days from the delivery date to request a return.
To be eligible for a return, the product should be:
- In reasonable condition
- Unused when applicable
- Returned with its original packaging and accessories when applicable
- Free from damage caused by misuse, modification, or improper use
How to Request a Return
Before returning any product, please contact our customer service team at:
Please provide:
- Your order number
- Your name
- The product you wish to return
- The reason for the return
- Photos of the product if relevant
Our team will review your request and provide return instructions.
Please do not send a product back before receiving return instructions from HomeTrai.
Return Shipping
If the return is due to a change of mind or another reason unrelated to a product defect or shipping error, the customer may be responsible for the return shipping cost.
If you receive a damaged, defective, or incorrect product, please contact us with your order details and photographs so we can review the issue and determine the appropriate resolution.
Refunds
Once your returned product has been received and inspected, approved refunds are processed within 10 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Damaged or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and photographs of the product and packaging when possible.
Return Exceptions
A return may not be accepted when:
- The 30-day return period has expired.
- The product has been intentionally damaged or modified.
- Damage resulted from misuse or improper operation.
- The product is returned without following our return instructions.
- The product does not meet the applicable return requirements.
Contact Us
HomeTrai
234 Summit St
Thorsby, AL 35171
United States
Email: support@hometrai.com
Phone: +1 755-364-2413