Shipping Policy
Last Updated: August 31, 2026
At HomeTrai, we are committed to providing a simple and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through hometrai.com.
Order Processing
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Cost
We offer free shipping on all orders unless otherwise stated on the product page or during checkout.
Shipping Time
Delivery typically takes 5–8 business days after dispatch, depending on your location and carrier conditions.
Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, incorrect shipping information, or other circumstances outside our reasonable control.
The estimated delivery time does not include the 1–3 business days required for order processing.
Order Tracking
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time for tracking information to update after the carrier receives the shipment.
Delayed or Lost Orders
If your order appears to be significantly delayed or lost in transit, please contact us at support@hometrai.com.
We will review the shipment information and work with the appropriate carrier to assist with the issue.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped.
Once an order has been dispatched, we may be unable to change the delivery address.
Contact
If you have questions about shipping, please contact:
HomeTrai
234 Summit St
Thorsby, AL 35171
United States
Email: support@hometrai.com
Phone: +1 755-364-2413