FAQ
What products does HomeTrai sell?
HomeTrai offers products for the home, garden, lawn, and outdoor living, including lawn care and outdoor equipment.
How long does it take to process my order?
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.
How long does shipping take?
Delivery typically takes 5–8 business days after dispatch. Delivery times may vary depending on your location and carrier conditions.
Do you offer free shipping?
Yes. We offer free shipping on all orders, unless otherwise stated on the product page or at checkout.
Will I receive tracking information?
When tracking information is available, you will receive a shipping confirmation email with your tracking details after your order has been dispatched.
Can I return my order?
Yes. We offer a 30-day return policy from the date your order is delivered, subject to the requirements in our Return & Refund Policy.
How long does a refund take?
After your returned product has been received and inspected, approved refunds are processed within 10 business days.
Refunds are sent to the original payment method.
What if my order arrives damaged?
Contact us as soon as possible at support@hometrai.com with your order number and photos of the damaged product and packaging. We will review the situation and assist you with the next steps.
What if I receive the wrong product?
Please contact our support team at support@hometrai.com with your order information and photos of the product received. We will review the issue and work toward an appropriate resolution.
How can I contact HomeTrai?
You can contact us by email or phone:
Email: support@hometrai.com
Phone: +1 755-364-2413
HomeTrai
234 Summit St
Thorsby, AL 35171
United States